The regulations apply on the premises of Sea Premium Aparthotel in Gdynia (Facility) and concern all persons using the Facility's Services as well as persons present in the Facility and on the Facility's premises, i.e., in Gdynia at Artura Grottgera 6. The operator of the Facility is Grupa Hossa S.A. (Service Provider), with its registered office in Gdańsk at Cypriana Kamila Norwida 1.
1.Facility Services mean all services provided to Guests by the Service Provider, including in particular:
- apartment rental
- parking space rental.
2.Guest means a natural person who uses the Facility's Services.
3.The Principal means an entity (natural person, legal person, or other organizational unit) using the Facility's Services under an individual service agreement (Service Agreement). The provisions of this Regulation applicable to the Facility Guest apply accordingly to a natural person using the Facility's Services under and within the framework of the Service Agreement.
4.The Regulation defines the rules for providing Services, the rules for Guests staying on the Facility premises, as well as the rules of liability of the Service Provider and Guests and accordingly of the Principals in connection with the provision and use of the Services.
5.The Regulation is an integral part of the agreement concluded by the Guest making a reservation, by paying the full amount due for the stay, or by signing the check-in card, or accordingly by concluding a Service Agreement between the Principal and the Service Provider. By performing the above actions, the Guest or the Principal confirms that they have read and fully accept the terms of the Regulation and undertakes to comply with them.
6.The Regulation is available at the hotel reception and on the website.
RESERVATION
1. Accommodation reservations are available:
- through the reservation system;
- by telephone,
- by email
- in person at the Facility reception.
2.To make a reservation, it is necessary to provide personal data required to perform the Services (such as: first and last name, email address, mobile phone number) and pay the full cost of the stay. The Guest is obliged to provide only complete and correct data. The Guest acknowledges and accepts that it is prohibited to provide the Service Provider with untrue or misleading information.
3.If the regulations of a given offer do not require payment of any part of the cost of the stay before it begins, the Service Provider does not guarantee the Guest a room reservation.
4.During the reservation process, the Service Provider (or intermediary acting on behalf of the Service Provider) will inform the Guest about:
- the main reservation details,
- the price of the service,
- Service Provider's identifying data,
- the necessity of additional payments for services not included in the reservation, when the Guest orders additional services during the stay at the Facility,
- reservation cancellation conditions.
5. After making the reservation, the Service Provider will send the Guest a confirmation of the reservation via email to the provided address, along with the information referred to in paragraph 4.
6. In the case of reservations made by phone or in person, the information indicated in paragraph 4 will be provided to the Guest during the reservation or in another manner agreed with the Hotel Guest.
7. If an advance payment is required by the Service Provider, it should be paid within the agreed deadline to the specified bank account number.
8. If the advance payment is not recorded within the specified deadline, the Service Provider may cancel the reservation.
9. Payments can be made in cash, by bank transfer, payment card, credit card, or according to the conditions valid with the respective intermediary.
10. The Service Provider accepts the following payment cards: American Express, VISA, Mastercard, Maestro.
11. If the Service Provider is unable to provide the reserved apartment, the Guest will be notified immediately. The Service Provider makes every effort to ensure that the prices displayed in the reservation system are correct. However, due to obvious technical errors or system mistakes, prices that do not reflect the actual value of the stay may appear. In such cases, the Service Provider reserves the right to cancel reservations made at incorrect prices. The person making the reservation will be notified immediately of any such situation, and all payments made will be fully refunded.
12. Cancellation of a reservation made by the Guest should be done in the same manner as it was made.
13. Cancellation of the reservation is possible no later than 1 day before the declared start date of the reserved stay by 12:00 PM, unless the conditions of a given offer state otherwise.
14. In case of cancellation after the deadline mentioned in paragraph 13 or no-show by the Guest on the declared start date of the reserved stay, the Guest will be obliged to pay for the first day of the stay, unless the reservation was made under an offer whose rules state otherwise.
HOTEL DAY, LENGTH OF STAY
1. Apartments in the facility are rented by the day.
2. The hotel day starts at 3:00 PM and ends at 10:00 AM the following day.
3. If the Guest does not specify the length of stay when renting the room, it is assumed that the room was rented for one day.
4. The Guest should inform the staff by 9:00 AM on the original day of departure if they wish to extend the stay or lengthen the day. The Facility will consider the extension request depending on availability.
5. If the extension of the hotel day is agreed, the Service Provider reserves the right to charge fees:
- until 12:00 PM – free of charge
- until 3:00 PM – half of the overnight stay rate
- after 3:00 PM – full daily rate
6. The Service Provider reserves the right to refuse the extension of the Guest's stay in case of non-payment of all due amounts for the stay so far or failure to comply with the applicable Regulations.
7. If the Guest does not leave the room after the expiration of the stay period, the Service Provider reserves the right to pack the Guest's belongings officially. Packed items will be kept in deposit and can be collected at the Reception.
CHECK-IN AND STAY AT THE FACILITY
1. Admission of a Guest is based on presenting an identity document with a photo to the Reception staff and signing the registration card.
2. The Service Provider reserves the right to refuse registration of minors traveling without a guardian.
3. The Service Provider reserves the right to verify minors and determine their relationship with an adult guardian. For a relationship other than parent/legal guardian – a child must present a written consent from parents/legal guardians for the minor child's stay at the facility. If the relationship cannot be documented, the hotel reserves the right to refuse registration.
4. The Service Provider reserves the right to pre-authorize a payment card or collect payment for the entire stay and additional services during check-in.
5. Additional charges resulting from the stay must be settled by the Guest no later than the day of departure.
6. If all dues related to the stay are not settled, the Service Provider has the right to charge the Guest for all services and goods provided and any damages.
7. The Guest may not transfer the room to other persons without prior check-in of the third party at Reception, even if the period paid for the stay has not expired.
8. Unregistered persons may stay in the apartment only after the Guest has informed Reception, and only between 7:00 AM and 10:00 PM.
9. The hotel observes quiet hours from 10:00 PM to 6:00 AM.
10. The conduct of Guests and persons using the Facility's Services should not disturb the peaceful stay of other Guests. The Service Provider may refuse further provision of Services to a person violating this rule.
11. The Service Provider may refuse admission to a Guest who during a previous stay grossly violated the Regulations causing damage to the Facility's or other Guests' property, or harm to any Guest, staff, or other persons on the premises, or in any other way disturbed the peaceful stay or operation of the Facility.
12. The Service Provider reserves the right to refuse admission for reasons other than those mentioned above.
13. The Service Provider has the right to request Guests to leave the Facility if their behavior is:
- vulgar, aggressive, violating personal dignity of the Staff or other Guests,
- directly threatening the safety of Staff or Guests,
- disturbing quiet hours and disobeying staff instructions.
14. The Service Provider is entitled to enter the apartment in case of:
- violation of the regulations,
- life-threatening situations,
- emergencies requiring immediate repair.
15. Smoking tobacco products and e-cigarettes is strictly prohibited within the Facility, including balconies, terraces, and external hotel areas. Violation may result in a penalty of 500 PLN per infringement plus the obligation to cover costs of fire department intervention notified automatically by the fire alarm system. A designated smoking area is located only in front of the main hotel entrance.
16. For security reasons, a video monitoring system has been installed in publicly accessible areas (reception, lobby, restaurant, fitness, corridors, external areas).
17. Consumption of outside or own food and beverages is prohibited in common areas.
SAFETY
1. An evacuation plan is posted in every room, which the Guest must familiarize themselves with.
2. An audible warning system is in place in case of emergency, informing about necessary actions. Guests must strictly follow these instructions.
3. In case of fire, Guests should, if possible, press the nearest fire alarm button and head directly to the nearest exit according to evacuation signs.
4. Upon arrival of fire brigade units, command of the operation passes to their leader.
5. Use of scooters, bicycles, rollerblades, and skateboards inside the Facility is prohibited.
6. The Service Provider is not responsible for items left in self-service lockers in the wellness area.
FACILITY SERVICES
1. The Service Provider provides services according to the Facility's category. Guests are requested to report any complaints about service quality as soon as possible.
2. The Facility is obliged to ensure:
- conditions for relaxation,
- safety of the stay and personal data protection,
- professional and courteous service for all provided services,
- room cleaning and performing necessary repairs during the Guest's absence, and in their presence only with consent,
- efficient technical service; if defects cannot be remedied, the Facility will try to mitigate any inconvenience,
- in the above cases or damage repairs, the Guest waives claims and rights for compensation,
- in the above cases or damage repairs, the Guest waives claims and rights for compensation.
3. The Facility provides the following services included in the stay price: daily room cleaning once per day, providing information related to stay and travel, internet access, iron and ironing board rental, arranging transport service, luggage storage (the Facility may refuse to accept luggage for storage outside the dates of the Guest's stay or items not constituting personal luggage).
4. At the Guest's request, the Facility offers the following paid services:
- pet stay,
- parking space rental.
5. The Facility offers access to the Wellness area. The rules of use are defined in separate regulations available at Reception and on the Facility's website. Guests should familiarize themselves with these regulations before use and comply with them.
PARKING
1. On the Facility grounds and on the property there is an outdoor parking area and an additional paid garage.
2. The Facility does not guarantee parking space reservations.
3. The price for garage use is indicated in a separate price list.
4. The garage is a partially monitored parking lot.
5. The Service Provider is not responsible for damage or loss of the Guest's car or other vehicle.
6. The Service Provider is not liable for items or animals left in vehicles, regardless of whether the vehicle is parked in the parking lot, garage, or outside the Facility's parking area.
7. The rules for using the outdoor parking and garage are specified in a separate regulation available at Reception.
8. Parking is allowed only in designated places.
9. Charging of electric vehicles on Facility premises is strictly prohibited.
PET STAY
1. Under the conditions set forth in this paragraph, pets accompanying the Guest during their stay in the Facility are allowed.
2. The Guest must obtain the Service Provider's consent for the pet's stay when making the reservation.
3. Only domestic animals such as dogs and cats are allowed in the Facility. The Facility reserves the right to refuse acceptance of animals whose species/breeds are commonly considered dangerous or aggressive.
4. The pet stay fee is in accordance with the current additional services price list.
5. Only healthy, dewormed animals with a health booklet containing valid mandatory vaccinations are admitted. The Facility may request to see the pet's health booklet and may refuse admittance to sick or convalescing animals.
6. Dog owners are obliged to clean up after their pets on the Facility's premises and surroundings. Cat owners must provide a litter box with sand or cat litter.
7. Any damage to the Facility's or other Guests' property and additional cleaning caused by the animal will be assessed by the Facility and charged to the Guest accompanying the animal.
8. The Guest is responsible for ensuring their animal remains quiet and does not disturb other Guests.
9. In public areas, owners must keep their animals on a leash or in a suitable carrier. Animals are not allowed on chairs, armchairs, or sofas.
10. Animals are not allowed in the wellness area.
11. Animals are not allowed in dining areas where meals are served.
LIABILITY OF THE SERVICE PROVIDER
1. The Service Provider is not liable for failure to perform or improper performance of obligations arising from the Regulations caused by circumstances beyond the Service Provider's control despite due diligence.
2. The Service Provider is also not liable for damages arising from suspension or cessation of Services by the Service Provider.
3. The Service Provider is not liable for damages, including lost profits, resulting from Guests using the Services contrary to the Regulations or legal provisions.
4. Liability limitations do not apply to Guests who are consumers within the meaning of Art. 22(1) of the Civil Code.
5. The Service Provider is not liable for damages caused by third parties.
LIABILITY OF THE FACILITY GUEST AND PRINCIPAL
1. The Guest is responsible for damages caused by themselves, persons under their supervision (i.e., minors), persons brought into the Facility by the Guest, and damages caused by animals (pursuant to paragraph 8).
2. The Guest should notify the Staff immediately upon noticing damage.
3. Guests staying with children under 18 years old in the Facility should ensure constant supervision of such children, ensuring that children remain on Facility premises in the presence and under care of the Guest.
4. After check-in, the Guest should inspect the room's equipment and keep it in an undamaged state. If the Guest notices damage, defects, deterioration, or lack of functionality of room equipment, they should immediately notify Reception. Without such a report and upon finding damage by Facility staff, the Guest will be financially liable for the damage according to a separate valuation.
5. Paragraph 4 applies similarly if the Guest notices any damage, defects, deterioration, or lack of room equipment functionality during the stay.
6. The Service Provider reserves the right to charge the Guest's payment card an amount equivalent to the compensation due for damage caused by the Guest, identified after departure.
7. If card charging is not possible (e.g., lack of card details), the Service Provider reserves the right to seek compensation by the Guest by any legally permitted means.
8. In case of violation of the Regulations by the Guest, the Service Provider may refuse further service and request the Guest to leave the Facility. The Guest is obliged to comply immediately with the Service Provider's request, settle the dues for stay and other services, and if applicable, pay compensation for damages caused and leave the Facility.
9. The Service Provider has a statutory lien on items brought into the Facility by the Guest to secure its claims for payments, fees, and compensations due for Services provided.
10. The Guest acknowledges and is responsible for breaches of the Regulations specified in the annex titled "Disciplinary penalties," which is an integral part of the Regulations.
RETURN OF LEFT ITEMS
1. Items left in the hotel room after the Guest's departure will be sent at the Guest's request to the address provided and at the Guest's expense.
2. Without such instructions from the Guest, the Service Provider stores left items for one month. After this period, the items are considered abandoned and ownership passes to the Service Provider, who may donate them, e.g., for charity purposes.
3. Food items left by the Guest in the hotel room will be disposed of during room cleaning.
ADDITIONAL PROVISIONS
1. The Facility charges a local tax in the amount consistent with applicable regulations.
2. Organizing any noisy events disturbing peace at the Facility is prohibited.
3. Possession and use of substances prohibited by law at the Facility is strictly forbidden.
4. Dangerous items such as weapons, ammunition, flammable or illuminating materials cannot be stored in apartments or rooms.
5. The apartments and rooms operate a key card system for entry. Losing a card incurs a one-time fee of 50 PLN gross.
6. Guests' personal data are processed for the purpose of providing the Facility's Services. The data controller is Grupa Hossa S.A.
7. Solicitation, itinerant trading, and other profit-making activities are prohibited on Facility grounds.
8. Excessive noise, unpleasant odors, and other activities disturbing, harming, or irritating other Guests are prohibited on Facility premises.
9. Guests are not allowed to make any changes to apartments and hotel rooms or their equipment, except for minor rearrangements of furniture and equipment that do not affect functionality or safety.
COMPLAINTS AND DISPUTES
1. Any comments related to stay should be reported to Facility staff. They will be considered by management.
2. All complaints regarding Facility Services should be submitted in writing by Guests to the email: recepcja@seapremium.pl
3. Complaints should be submitted immediately after the event giving rise to them, no later than within 3 days of the event, and in any case no later than 7 days after the Guest leaves the Facility.
4. The Service Provider reviews the complaint and informs the Guest of its resolution in writing via email to the address indicated in the complaint within 14 days from receipt. If the complaint cannot be considered within 14 days, the Service Provider will inform the Guest about the reasons for delay and the anticipated resolution date.
5. The court competent to resolve disputes between the Hotel Guest and Service Provider is the court with jurisdiction over the Service Provider's registered office.
CHANGES TO THE REGULATIONS
1. The Service Provider reserves the right to amend these Regulations.
2. Changes are effective upon publication of the amended Regulations on the website seapremium.pl and their display at the Hotel Reception.
Disciplinary penalties:
1. Smoking tobacco products, electronic cigarettes, etc. inside the building and in hotel rooms (room balconies being integral parts) – 500 PLN
2. Additional room cleaning due to excessive dirtiness – 500 PLN
3. Replacement of bedding due to staining/soiling – 200 PLN
4. Cleaning corridors and other common areas due to behavior of guests and/or persons and animals under their care – 500 PLN
5. Unauthorized parking outside designated zones - 1000 PLN
6. Charging electric vehicles – 1000 PLN.
UNDERGROUND PARKING REGULATIONS
The regulations apply on the premises of Sea Premium Aparthotel in Gdynia (Facility) and concern all persons using the Facility's Services and persons present in and on the Facility premises, i.e., in Gdynia at Artura Grottgera 6.
1. The parking is paid and monitored.
2. The parking is intended for passenger cars. Entrance height is 2.0 m.
3. General traffic rules apply on the parking premises.
4. The maximum speed limit on the parking premises is 5 km/h.
5. The parking is open 24/7.
6. Parking users are entitled to park in any numbered parking space.
7. Parking users must read and comply with the parking regulations.
8. Entry to the underground parking signifies acceptance of parking rules.
9. Guests of the Facility must leave the parking by 11:00 AM on the day of departure. Staying beyond 11:00 AM results in an additional parking day being charged.
10. Guests not staying at the Facility but using the parking are settled individually at the Facility reception.
11. Guests are responsible for damages caused in the Facility garage.
12. Upon leaving the parking, the driver must pay the parking fee. Fees are collected at reception. The basis for fee calculation and exit is informing reception about the number of days the car was parked in the underground parking.
13. Parking users are asked to minimize engine running time during parking.
14. Vehicles accepted in parking must be secured by the owner with:
- engine off
- lights and other power consumers off except alarm systems
- doors and windows closed.
15. The following are prohibited on parking premises:
- charging electric vehicles;
- alcohol consumption;
- smoking tobacco;
- vehicle washing.
16. Children are allowed in the parking area only under adult supervision.
17. The Facility is not liable for vehicle damages caused by:
- gross violation of general and fire safety rules by parking users;
- crimes or offenses committed by parking users;
- damages incurred before vehicle entry to parking;
- insufficient securing of the vehicle;
- driving under the influence of alcohol, drugs, or other intoxicants;
- theft of valuables, cash, securities, documents left in the vehicle;
- damages during maneuvering;
- damages covered by mandatory vehicle insurance;
- theft of the vehicle and its contents including additional equipment;
- force majeure events such as fire, flood, strikes, riots, terrorist acts, etc.
18. The Facility may refuse vehicle admittance to parking due to:
- lack of free parking spaces;
- poor vehicle technical condition;
- lack of stating the reason.
19. If no parking spaces are available, the driver must leave the garage within 15 minutes to avoid incurring parking fees.